Our One Call response system is fully automated and has been designed with efficiency in mind for our client's service area.  We deploy our locators strategically throughout the client's system to ensure speedy locates while not sacrificing the quality of the locate.  All locates are treated with the same level of expertise and interest so that dig-ins do not occur regardless of what is located.  Our emergency response is unparalleled; typically, we are the first to arrive and the last to leave due to our professionalism and responsibility to our client.  We give our clients the ability to maintain their system which includes capital improvements because they are not out repairing their buried utilities due to the lack of a quality locate.  Our locate effort uses the team approach so that the expertise is spread around equally and no one individual gets over burdened or fails to accomplish their assigned task.

How a One Call ticket is generated and responded to:

1.  A contractor, utility owner, homeowner, etc needs to excavate, they call 811 and describe the location and their specific needs for the locate.

2.  The One Call center generates a ticket based off of the given information and sends tickets to the owner/operators, or their designate, that has utilities within the area of excavation.

3.  Our standalone One Call computer receives the locate request ticket and automatically forewords it to the locator's field laptop that is responsible for that given area.  Each field laptop is equipped to receive emails no matter what area they are in and is checked often throughout the day.

4.  Upon receiving notification, the locator utilizes asbuilts-record drawings (if available) along with knowledge to know exactly what to locate and proceed with locating the buried asset (s).  We use high quality locating equipment such as conductive and non-conductive (see SUE equipment) means to locate the utility (s).  The utility is verified at least once depending on its location and length of locate and markings are placed on the horizontal route.

5.  Once the verification process is complete, footages are painted on the edge of pavement (if possible) just in case the marking devices are moved or destroyed.

6.  The appropriate positive response code is given on the One Call ticket and sent back to the One Call computer.

7.  The One Call computer then automatically delivers the responded to ticket to the appropriate personnel for QA/QC and processing.

8.  The One Call center is notified with the appropriate positive response.